Toolkit
If you are delivering or planning to implement a WHA or any of its components in your local area, we’d love to hear about it. Please email us on wha_team@standingtogether.org.uk
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To book any of the Cambridgeshire workshops please email Nikki.Zeferino@cambridgeshire.gov.uk
To book any of the National workshops, please email j.vickress@standingtogether.org.uk
Participants in our training courses are expected to:
We acknowledge that on occasions there may be a need to cancel your enrolment and are unable to attend a course; you may nominate someone else from your organisation to attend in your place. Please notify us of this change so that we can update our records.
If you are unable to attend and would prefer to postpone, we may be able to offer you a place on another course that takes place within 12 months from the original date.
If you cancel your booking the following charges will apply:
Time of cancellation |
Refund |
More than 14 days |
Full, minus 10% administration fee |
7 to 14 days |
50% refund |
Less than 7 days |
No refund |
Non-Attendance |
No Refund |
For any of the above changes, please contact us
Please note that we operate a different cancellation policy for bookings made by organisations for their staff team.
The cancellation policy applies to both online and in-room courses.
If, due to not having the minimum number of learners required to deliver the course, we will postpone and reschedule the course to a later date within a 12-month period. We will notify learners at least 14 days in advance of the course delivery date.
If, for unforeseen circumstances there may be a need to cancel and this is not rescheduled, the individual booking onto the course will be offered a full refund.
Level – Intermediate
(DAHA can offer an additional half-day foundation course that can upskill or refresh Champions if requested)
This course is for:
By the end of this course, you will be able to:
Course Duration:
This course contains 2 modules and is split over 2 mornings (7 hours total).
DAHA require Champions to schedule a meeting between the 2 Modules (organised and facilitated internally) to review the resource pack and familiarise themselves with their domestic abuse procedure ahead of Module 2
Before you book this training, please ensure you meet the following criteria
Cost:
Group booking of 20 Delegates or less: £2,000
(This course cannot exceed 20 delegates)
This excludes the DAHA Membership discount (5% Affiliated Members, 10% Accredited/Accreditation Members)
(DAHA Training courses are exempt of VAT)
Level – Beginner/refresher
This course is for:
Teams who interact with residents’ face to face, make home visits and have an opportunity to safely ask about domestic abuse e.g.- housing officers/neighbourhood teams
By the end of this course, you will be able to:
Course Structure:
This course contains 3 modules and is split over 3 mornings (10.5 hours total).
Delegates must attend all 3 mornings to meet the learning outcomes and receive their CPD certificate.
Training costs:
Group booking of 20 Delegates or less: £2,800
£140 per additional delegate - Maximum 25 delegates per course
Open courses will become available to book in 2023
(DAHA Training courses are exempt of VAT)
This excludes the DAHA Membership discount (5% Affiliated Members, 10% Accredited/Accreditation Members)
Level – Beginner/refresher
This course is for:
Teams who take calls from residents and have an opportunity to identify domestic abuse over the phone, safely ask and pass concerns on to the relevant team/agency
e.g – phone-based customer service teams, call centre teams.
By the end of this course, you will be able to:
Course Structure:
This course contains 2 modules and is split over 2 mornings (7 hours total).
Delegates must attend both mornings to meet the learning outcomes and receive their CPD certificate.
Training costs:
Group booking of 20 Delegates or less: £2,000
£100 per additional delegate - Maximum 25 delegates per course
Open courses will become available to book in 2023
(DAHA Training courses are exempt of VAT)
This excludes the DAHA Membership discount (5% Affiliated Members, 10% Accredited/Accreditation Members)
Level – Beginner/refresher
This course is for:
Frontline homelessness professionals working with survivor/victims experiencing multiple disadvantages, across a range of homelessness support settings e.g., supported accommodation, outreach teams, assessment centres and Housing First teams.
By the end of this course, you will be able to:
Course Structure:
This course contains 2 modules and is split over 2 mornings (7 hours total).
Delegates must attend both mornings to meet the learning outcomes and receive their CPD certificate.
Training costs:
Group booking of 20 Delegates or less: £1,100
£55 per additional delegate - Maximum 25 delegates per course
Open courses will become available to book in 2023
(DAHA Training courses are exempt of VAT)
This excludes the DAHA Membership discount (5% Affiliated Members, 10% Accredited/Accreditation Members)
This foundation-level course is the first step to upskilling your response to domestic abuse. This course will help you to identify coercive and controlling behaviours and consider the impact of living with abuse from a partner, ex-partner or family member.
Ever wondered why so many people are coerced into abusive relationships? Interested to learn more about why it is so hard to leave an abusive relationship? This course will explore the tactics that perpetrators often use to create dependency, manipulate and control the victim/survivor.
72% of DHR's recommended raising awareness about domestic abuse to staff
This course will cover:
Who is this course for?
(Please note – This is an awareness course and will not give you the skills and tools to safely ask customers about domestic abuse and how to validate, assess and take action. If you have a customer facing role, it is best practice that you attend further training on responding to domestic abuse)
18 May 2023
Yesterday, the long-awaited Renter’s Reform Bill had its first reading in Parliament, fulfilling many of the ambitions set out within the Renter’s Reform White Paper, to ‘reset the balance of rights and responsibilities between tenants and landlords’. The most prominent and welcomed aspect of the bill is the end of Section 21 ‘no fault’ evictions, which has caused housing insecurity and homelessness for many private renters, including victims of domestic abuse living in the private rented sector (PRS).
There are now more victims of domestic abuse living in the PRS than ever before, in part due to the growth of the PRS, but also due to a significant lack of social housing, with many victims of domestic abuse having no other choice but to take on PRS tenancies, which have often been insecure, unaffordable, and, unsafe. In the context of a cost-of-living crisis, including soaring rents, and local housing allowance rates that do not meet rental demands, many victims of domestic abuse (many of whom are single women with children) are placed in positions of great hardship and the risk of homelessness, in addition to the ever-present threat of harm and homicide.
By removing Section 21 ‘no fault’ evictions, and the government’s commitment to take future action to address discrimination against tenants with children, we hope victims of domestic abuse will face fewer housing barriers to achieving safety. However, we continue to be concerned that this will be undermined by the changes proposed within the bill to make it easier for landlords to evict on grounds of anti-social behaviour (ASB) and rent arrears. This includes, broadening the discretionary ASB ground for eviction to ‘’any behaviour capable of causing nuisance or annoyance’’ as well as introducing a new mandatory ground for repeat serious arrears, as detailed within the White Paper.
Victims of domestic abuse are significantly more likely to have ASB complaints made against, often due to the misidentification of domestic abuse as ASB. Victims of domestic abuse are also more likely to be in rent arrears, both as a direct result of economic abuse, and due to the economic and practical burden of fleeing abuse and becoming homeless, often with their children (victims of domestic abuse in their own right). With no proposed safeguards in place to protect victims of domestic abuse from evictions related to domestic abuse, we fear this will lead to harm and homelessness. As a result, victims of domestic abuse may become more dependent on their abuser and make it even more difficult to leave.
We have worked closely alongside the DAHA-led National Housing and Domestic Abuse Policy and Practice Group to publish a detailed briefing on the impact of the proposed changes through the RRB on victims of domestic abuse in cases of ASB. We make clear recommendations for how the government can safeguard victims of domestic abuse and other vulnerable tenants, including those at risk of other forms of abuse or exploitation or in need of health or social care support. These recommendations included:
We look forward to further scrutinising the bill, which will undoubtedly lead to further recommendations from our National Group, particularly in the areas of rent arrears. We want to work with sector partners, government, and parliamentarians to ensure the bill works to protect all renters, which must include victims of domestic abuse living in the PRS who already face far too many barriers to safety and housing insecurity.
For more information and any press enquiries, please contact the DAHA National Group Chair and Senior Housing Manager, Deidre Cartwright, by emailing: d.cartwright@standingtogether.org.uk
If you are delivering or planning to implement a WHA or any of its components in your local area, we’d love to hear about it. Please email us on wha_team@standingtogether.org.uk
The introduction to the WHA Toolkit provides the background to the pilot project, which the Toolkit was produced as part of, and outlines each area of the project. Read the Introduction to develop an understanding of the Whole Housing Approach as a whole before exploring areas of the Approach in depth in the individual toolkits.
Housing Rights Resource 2021: For survivors of DA & their advocates
This toolkit chapter explains our methodology for how we structured each case study and how we applied a cost-benefit analysis. It includes a template case study outline for areas wanting to produce similar case studies to demonstrate impact and value for money.
Each case study represents the actual experiences of a survivor supported through a Whole Housing Approach intervention. The outcomes prevented were identified by survivors themselves and the domestic abuse advocates/workers supporting them.
This toolkit explores economic abuse in depth. Economic abuse is often a cause of housing instability for victim/survivors of domestic abuse, so it’s important that anyone considering implementing the Whole Housing Approach has a solid grasp of economic abuse and how it can affect victim/survivors living in different housing tenures.
Economic abuse resources
Refuge services are a lifesaving service for women and children fleeing domestic abuse. This toolkit is a reference guide for local authorities, commissioners and partnerships. It offers practical guidance for commissioning and funding quality, safe and specialist refuge services and aims to support the delivery of the new duties proposed by the Ministry of Housing, Communities and Local Government on funding support for victims and their children in accommodation based domestic abuse services, which includes refuge.
Refuge resources
This toolkit is a reference guide for professionals working in the social housing sector including local authority housing solutions services, housing management, registered providers (housing associations), domestic abuse services and for victim/survivors to describe what they can expect from their local authority’s housing service.
See the DAHA accreditation chapter below for a framework created especially for social housing providers and services to develop and embed good practice for an effective organisational and coordinated community response to domestic abuse.
This toolkit highlights the challenges that victim/survivors experience in private tenancies and considers initiatives and offers guidance for engaging landlords and professionals working in the private rented sector (PRS) at a national and local level.
It is a reference guide for professionals working in the PRS including landlord professional bodies, local authorities (community safety teams, environmental health, private housing teams), private landlords and letting agents.
It is also a guide for specialist domestic abuse services who are ideally placed to be the lead service for delivering the initiatives set out this guide.
Private Rented Sector resources
This toolkit highlights the challenges faced by victim/survivors living in privately owned housing (POH) and offers guidance for working with professionals in the POH sector at a national and local level. It may also be of interest to other stakeholders who are key to meeting the needs of homeowners experiencing domestic abuse, including estate agents, sales teams, family and property lawyers, family courts, mortgage advisers, mortgage lenders such as banks and building societies, regulatory bodies and policy makers.
Privately Owned Housing Resources:
This toolkit sets out the role of supported and sheltered housing in providing accommodation for victim/survivors of domestic abuse. It particularly focuses on homelessness accommodation settings including shelters or hostels and supported housing. It offers guidance for housing providers and commissioners who are working to improve their response to domestic abuse in these settings and in line with Domestic Abuse Housing Alliance (DAHA) standards.
Supported Housing/Homelessness services resources
Mobile advocacy is a form of community-based domestic abuse advocacy support that has a focus on getting survivors into stable housing as quickly as possible. This role is like other types of community-based, specialist domestic abuse provision such as resettlement, outreach or floating support.
This toolkit is a guide for commissioners, operational managers, domestic abuse practitioners and/or coordinators and any other stakeholders involved in funding local domestic service provision. It offers practical guidance and resources to set up a mobile advocacy service and assess the quality of existing services.
Mobile advocacy resources
This component of the Whole Housing Approach is inspired by the work of Professor Cris Sullivan and her colleagues at the Washington State Coalition Against Domestic Violence (WSCADV). The following resources have been developed by the WSCADV and are part of their Domestic Violence Housing First approach and toolkit,
Co-located housing advocates are employed by a specialist domestic abuse services and are usually based within local authority homelessness support services. They support victim/survivors who approach the local authority as homeless, and upskill local authority staff.
This toolkit is a guide for commissioners, operational managers, domestic abuse practitioners and/or coordinators and any other stakeholders involved in funding local domestic service provision. It offers practical guidance and resources to set up a co-located advocacy service in a local authority housing service and for assessing the quality of existing services. This toolkit can also be used as a reference for co-locating in another housing service such as a housing association or supported accommodation setting.
Flexible funding is a designated funding pot that domestic abuse support workers can access quickly and easily to enable victim/survivors to achieve safe and stable housing.
The purpose of this toolkit is to provide guidance and materials to help organisations set up flexible funding in their area. It is intended for commissioners and service providers, including domestic abuse services, housing providers, and local authorities.
Flexible Funding resources
This component of the Whole Housing Approach is inspired by the work of Professor Cris Sullivan and her colleagues at the Washington State Coalition Against Domestic Violence (WSCADV). Flexible funding gives domestic abuse advocates / mobile advocates a tool to help survivors into stable housing as quickly as possible.
This toolkit is a reference guide for local authorities, housing providers and specialist domestic abuse services who are interested in setting up a Housing First project for women experiencing homelessness and Violence Against Women and Girls (VAWG). It includes key considerations and practical resources for planning, implementation and monitoring quality and effectiveness of a Housing First project.
Housing First For Women resources
This toolkit is for housing providers and services, domestic abuse services and local commissioners. It provides an overview of the Domestic Abuse Housing Alliance’s (DAHA) accreditation process and offers guidance and resources for housing professionals to plan and implement DAHA accreditation across the organisation as part of the Whole Housing Approach (WHA). Obtaining accreditation not only enhances how housing providers interact with victim/survivors, it also strengthens the local area’s coordinated community response to domestic abuse.
If you’d like to find out more or are interested in signing up for accreditation, please contact daha_team@standingtogether.org.uk
A managed housing reciprocal scheme enables individuals and families who are at risk of domestic abuse or violence and who have a social tenancy, to move to a safe area whilst retaining their tenancy. It is a formal collaboration between social housing providers that is coordinated by an independent agency.
This toolkit is a reference guide for local authorities, housing providers and specialist domestic abuse services who are interested in setting up a managed housing reciprocal scheme to support social tenants who need to relocate due to domestic abuse. It includes key considerations and practical resources for planning and implementation, as well as guidance on how to monitor the quality and effectiveness of a managed housing reciprocal scheme.
Managed reciprocals resources
This toolkit is a guide for commissioners, operational managers, domestic abuse practitioners and/or coordinators, security installers and any other stakeholders involved in funding and delivering a local Sanctuary Scheme. It offers practical guidance and resources to assist local areas and service providers to assess the quality of an existing scheme or establish a new scheme where none currently exist.
Sanctuary Scheme Resources
The purpose of this toolkit is to outline the options available to housing providers in engaging with perpetrators and holding them to account. The safety of victim/survivors is central to working with perpetrators. The aim of working with perpetrators is to keep victim/survivors including children safe. Housing providers, therefore, need to check how their intervention is impacting on safety. If the victim/survivor is not involved, it is not possible to do this.
Perpetrator management resources
There is an urgent need for Move On Accommodation from refuge services and other types of unsafe accommodation that victim/survivors may be living in. Refuge providers report significant challenges in resettling victim/survivors (the majority of whom are women) including their children when they are ready to move on. This leads to bed blocking, which prevents other women and children being able to access a refuge space when they need it. Demand already outstrips supply when it comes to refuge spaces. In 2018-19, Women’s Aid England reported a 30% shortfall in the number of refuge spaces required and 64% of referrals turned away.
Move On Accommodation a type of accommodation included in the Government’s definition of Safe Accommodation, which local authorities now have a duty to deliver as part of the Domestic Abuse Act (Part 4) that achieved royal assent on 29th April 2021.
The following report written by Women’s Aid Federation of England and DAHA is based on a project funded by the Home Office to investigate whether there is a need for a national mechanism to ‘link up’ refuge services and housing providers to improve the move-on process and, if so, how it would work. It includes considerations and recommendations that may be useful for Tier 1 Boards and local authorities to support their planning and delivery of Safe Accommodation Support (Part 4 of the DA Act).
Improving the move-on pathway for survivors in refuge services: A recommendations report
The Government’s Move On Fund aims to free up refuge spaces by increasing the availability of affordable move-on housing for rent to support victim/survivors of domestic abuse currently living refuges. The fund in England (outside London) is managed and delivered by Homes England. And in London is managed and delivered by the Greater London Authority (GLA). It includes both capital grant funding and revenue funding for on-going tenancy support costs. An ideal partnership will include a Registered Provider developing new or refurbishing existing units and a dedicated domestic abuse service accredited by Imkaan or Women’s Aid England delivering the housing management and support services.
Further information about this fund can be found here - Move on Fund
A toolkit for Move On Accommodation is in development and will be uploaded as soon as it’s available.
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