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Daniel is Head of Homelessness at the Royal Borough of Kensington and Chelsea and has been in the role since July 2020. Before that he was Housing Solutions Manager at Southwark Council and is a regular speaker at homelessness conferences. He lives in Beckenham and has two children aged 11 and 6. In his spare time Daniel is a performance and life coach and runs football coaching for children. He has also put up a shed since the start of COVID-19!


07:30 – The inbox has a red exclamation mark, its urgent! Email from the Director, a tenant has reported that they are at serious risk of harm. The local councillor is involved, and the tenant has been advised to make a homelessness application. The tenant is male and has been in a situation where they no longer feel safe to stay in their home. Urgent advice is needed, what should we do?

07.45 – Respond and set out list of areas that will be covered, along with assurance that the matter is a priority.

  • Is the tenant currently safe and how do we ensure it stays that way in so far as reasonably possible?
  • Do we have contact details and is it safe to make contact?
  • What type of contact would be best?
  • What does the tenant want to happen?
  • When is it best to explore the options that are available for the tenant?
  • Who else is involved or might need to be involved?
  • How quickly can we get an agreed resolution that meets the needs of all?

08.00 – Contact made with tenant via email first and then phone.

08.30 – The perpetrator has been sending threatening messages, asking the tenant to provide money or conform to inappropriate requests and attending the tenant’s property causing damage to the front door. Tenant wants to stay in the borough but does not want to live in the same property, and doesn’t want to lose their security of tenure. The tenant is currently staying with a relative and can do so whilst options are explored. The tenant is in employment, so needs to feel safe and local.

08:45 – Email to tenant confirming conversation, potential options and steps to be taken.

09.00 – Email to team managers setting the scene and providing a steer on what needs to be done to find a reasonable and safe conclusion.

10:00 – Email to team managers requesting an update.

10:15 – Email received from team manager: housing management are now aware, and they will undertake a risk assessment and refer to the serious risk of harm panel for a decision.

10:30 – Email to tenant advising of the current position along with leaving direct number and details. Tenant informed to contact me directly, if there are any delays or tenant is not being kept updated.

10:45 – Notes logged on the computer database, email to Councillor and Director and a big thank you to the team for responding quickly to a difficult and urgent situation.

11:00 – Meeting with team managers around the prevention agenda and how do we get to customers before it’s a crisis?

12:00 – Write up minutes and send out action points.

13:00 – Review weekly outturn data in advance of senior management meeting.

14:00 – Senior management meeting.

15:30 – Respond to daily emails.

16:00 – It’s time to think about home! Oh yes, I’m at home in my shedoffice – now known as a ‘shoffice’ and forgot to have lunch!

16:15 – Pick up the children from after school club, just listen, just listen, just listen……….

16:30 – Reading and homework, isn’t school work much more technical these days???? Just keep supporting and encouraging like a good daddy!

17:30 – I’m free! check emails until 18:30, when it’s dinner time!

19:30 – Check emails to see If there is anything urgent at work.

20:00 – Shower and stories for the kids.

21:00 – Time to go to sleep and do it all again!!